Privacy Policy kurakura21 — User Data Protection
This Privacy Policy explains how kurakura21 collects, uses, stores, and protects the personal information of our platform users. We are committed to handling your data responsibly and securely, in line with best practices in data protection.
Last Updated: 2026. This policy applies to all users accessing the kurakura21 platform via kurakura21.co.
Types of Information We Collect
When you register or use the kurakura21 platform, we collect certain categories of information to ensure our services run properly and securely. This information is collected either directly from you or automatically through your use of the platform.
Your full name, email address, phone number, date of birth, and password as provided during registration. This information is used to verify your identity and manage your account.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used, and account financial history. Full card numbers are not stored by kurakura21.
Device type, operating system, browser version, IP address, time zone, and screen resolution. This data is collected automatically to identify technical issues and improve platform performance.
Pages visited, games played, session duration, in-platform actions, and account settings preferences. Used to improve the user experience and detect unusual usage patterns.
Contents of This Privacy Policy
- Types of Information Collected
- How Your Information Is Used
- Cookies & Activity Tracking
- Data Storage, Security & Sharing
- User Rights Over Personal Data
- Policy Updates & How to Contact Us
How We Use Your Personal Information
Kurakura21 uses the information we collect solely for purposes related to platform operations and improving the user experience. We do not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.
Platform Operations
Processing registrations, verifying identities, managing accounts, handling deposits and withdrawals in RM, and enabling access to all gaming and betting features.
Security & Fraud Prevention
Detecting suspicious login activity, preventing multi-account abuse, investigating suspected transactions, and ensuring the integrity of all activity on the platform.
Support & Communications
Responding to customer support enquiries, sending important account-related notices, informing you of changes to our terms or policies, and reaching out regarding any issues with your transactions.
Analytics & Improvements
Understanding how users interact with the platform to improve layout, performance, game selection, and the overall experience for Malaysian users.
Promotions & Offers
Notifies you of promotions, bonuses, and offers relevant to your account activity. You can opt out of promotional communications by contacting support.
Legal Compliance
To comply with applicable legal and regulatory requirements, including the retention of financial records and cooperation with relevant authorities where required by law.
Cookies & Platform Activity Tracking
The kurakura21 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small data files stored on your device when you visit our platform.
Types of cookies we use:
- Essential Cookies: Required for the platform to function — this includes maintaining your login session, saving language preferences, and ensuring smooth navigation. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised data on how users interact with pages to help us identify technical issues and improve platform performance.
- Preference Cookies: Saves your preferences such as display format and game settings so you don't have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality.
Tracking & Analytics
Usage data collected through internal analytics tools is not shared with third-party advertisers. All analytics data is used strictly for internal purposes to improve the kurakura21 platform.
Data Storage, Security & Third-Party Sharing
How We Protect Your Data
All personal data collected by kurakura21 is stored on protected, encrypted servers. Communication between your browser or app and our platform servers is secured by SSL/TLS protocols, ensuring your data cannot be intercepted in transit.
User account passwords are stored in hashed form using a non-reversible algorithm, meaning your password cannot be read by anyone — including kurakura21 staff. Access to sensitive user data is restricted to authorised personnel only and is logged for audit purposes.
Third-Party Sharing
Kurakura21 does not sell or share users' personal data with third parties for marketing purposes. However, we may share necessary data with:
- Payment Processors: Transaction details required to process deposits and withdrawals in RM are shared with approved payment processors, who are bound by strict confidentiality agreements.
- Game Providers: Minimal data required to access games from third-party providers is shared for technical purposes only.
- Authorities: Where required by Malaysian law or a valid court order, kurakura21 may be obligated to disclose user information to the relevant authorities.
Data Retention Period
- Active account data is retained for as long as the account remains open.
- Financial transaction records are retained for a minimum of 7 years for legal compliance purposes.
- Session data and technical logs are retained for 90 days for troubleshooting purposes.
- After an account is closed at the user's request, personal data that is no longer required for legal purposes will be deleted within 90 days.
Your Rights Over Personal Data
As a kurakura21 platform user, you have certain rights regarding your personal data. We respect these rights and will assist you in exercising them within a reasonable timeframe.
- Right of Access
- You have the right to request a copy of the personal data we hold about you. Requests can be submitted through customer support and will be processed within 14 business days.
- Right to Rectification
- If you find that any of your personal information is inaccurate or out of date, you have the right to request a correction. Basic account information can be updated directly through your account settings.
- Right to Erasure
- You may request the deletion of your personal data upon closing your account, subject to any record retention requirements we are legally obligated to comply with.
- Right to Restrict Processing
- Under certain circumstances, you may request that we restrict how we process your data while a dispute or request is under review.
Policy Updates & How to Contact Us
Kurakura21 reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry practices. Any material changes will be communicated to users via an in-platform notice or registered email before the changes take effect.
Continued use of the platform after a change notice has been issued will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed of the latest version of our Privacy Policy.
Contact Us About Privacy
If you have any questions or concerns, or wish to exercise your privacy rights, please contact the kurakura21 support team:
Email: [email protected]
We will endeavour to respond to all privacy-related enquiries within 5 business days. For general questions about the platform, please refer to our FAQ page.
Know Your Privacy Rights?
Having read this policy, you can proceed to use the kurakura21 platform with confidence that your data is handled responsibly. Register a new account or log in to start playing.